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We offer a 7 day return policy from the day you receive your order under following conditions:
Refunds and exchanges may only be made within 7 days of receiving the merchandise.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition.
If you have paid in advance and require a refund, we will refund your money within 30 days.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else we will be unable to accept any returns. Any missing items could be subject to a replacement charge.
Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.
A re-postage fee will be charged for all returns or exchange unless:
- The re-postage fee is for items which you have received are faulty, damaged or wrongly packaged.
- The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com.
- We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
- Original If you have paid in advance and require a refund, we will refund your money within 30 days. Postage and packaging charges are not refundable unless we are at fault. The customer is responsible for postage and proof of delivery on all returns. Please be sure that return items are properly packed and fully insured. Cheeky Monkey Toys & Gifts are not responsible for returned packages if lost or damaged by Royal Mail.
Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund.
Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer.
Cheeky Monkey Toys & Gifts does not accept liability for:
1. Losses that were not foreseeable to both parties when the contract was made.
2. Losses that were not caused by any breach on the part of Cheeky Monkey Toys & Gifts
3. Business losses and/or losses to non consumers.
4. Goods delivered to Work/Alternative addresses given by the cardholder.
Manufacturer's Warranty
In the event that a product needs to be returned to a manufacturer for service or warranty work, the customer is responsible for all postage arrangements. Please refer to manufacturer policies regarding the procedure and cost of posting returns; please contact them for details.
Privacy Policy
Cheeky Monkey Toys & Gifts does not disclose buyer's information to third parties.
TAX
All orders are inclusive of all UK taxes. If you are an international customer, it is your responsibility to pay any extra taxes due on the goods. We will not accept responsibility for any action taken by customs in your country. All non EU international deliveries include a customs sticker notifying customs of the goods contained within the package.
Handling Complaints
We will acknowledge your complaint within 5 working days and provide a likely timescale for resolving the dispute and we will keep you informed about the progress. If you wish to make a complaint about our products or services, please phone us on 01443 492990. Please provide full details of your complaint. Our aim is to provide 100% satisfaction and we rigorously investigate any complaint that you might have.
This policy may be modified or changed without notice.
Terms and conditions of sale
(Your statutory rights are not affected)
This website is copyrighted and no part of it (including images, text, descriptions or intellectual property) may be reproduced without the written permission of a director of Cheeky Monkey Toys & Gifts.
Cheeky Monkey Toys and Gifts presents items as an invitation for sale and reserves the right to refuse sales without giving reason.
All prices are in £ GBP Pounds Sterling (UK Pounds) Making a purchase could not be easier. Just browse our stores, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click to "Checkout" and you will be asked for a few details that we need to process your order. Our payment system is managed by Paypal an independent, secure, reliable and safe third party so your security is assured.
You undertake that all details you provide to Cheeky Monkey Toys & Gifts for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery. We use the information we collect on the site to make shopping at Cheeky Monkey Toys & Gifts possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. |
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