Search Our Site
Categories
Information
Terms & Conditions
Delivery Information
Contact Us
About Us
|
|
Delivery Information
We will dispatch your order on the day of receipt if we receive your order before our cut off time and if we have the order in stock. Our cut off time is normally 12PM on weekdays. If we do not have your order in stock, we will tell you by either e-mail or telephone. We will tell you when we expect that part of the order to arrive. You will be given the opportunity to cancel that part of the order if you so wish. We may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee. The only shipping company selectable while ordering via our online shopping cart is Royal Mail. For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages. For Next Day Delivery packages, delivery is guaranteed next business day before 1.00pm Your valid order must be with us before 12PM to guarantee dispatch on the day of your order . Please note that it is Royal Mail who guarantee the delivery on the next working day, not Cheeky Monkey Toys and Gifts. Complaints about Royal Mail Special Delivery should be made to Royal Mail .
We are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays (please refer to Royal Mail regarding Christmas postal cut offs) .
For International deliveries, delivery times are dependant on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.
If Royal Mail has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by them, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered.
We regret that we cannot be held responsible if Royal Mail has failed to notify you of an attempted delivery. You will need to take this up with them.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 7 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Cheeky Monkey Toys and Gifts shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question provided that you notify Cheeky Monkey Toys and Gifts of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
Free Delivery
We operate a free delivery scheme to addresses with postcodes starting with CF37, CF38 and CF39. To claim free delivery just follow the instructions when viewing your basket.
Please note that if you claim free delivery when you are not eligible we will contact you to arrange for payment of the balance owed (P&P). If you decide that you don't want to go ahead with your purchase, we will refund the amount you paid minus an amount charged by our payment processing company (usually 4.5%).
|
|
|
